Please note that we are currently unable to process postal documents. If you have bought your tickets at the venue's box office? Official Tickets and Your Source for Live Entertainment | AXS.com Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. Official Tickets and Your Source for Live Entertainment | AXS.com AXS is not responsible for the acts or omissions of any venue or Client. Ticket Insurance. The availability of tickets is subject to change. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. We act as a sales agent for our Client. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. found at the bottom of this page. If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. How do I get my . These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. Privacy Policy It may take up to 30 days before we are able to review your claim. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. In addition to the limitations set forth in the Terms of Use, which include a mandatory arbitration provision and a class action waiver provision, the following limitations of liability apply to any purchase or sale you make through the Service and any use of a ticket issued by the Service. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. Think carefully about whether you want your tickets to the postponed event - once you've confirmed you want to roll your tickets over, it's unlikely you'll be able to change your mind afterwards. '"TicketPlan & AXS jointly created and launched a bespoke Ticket Insurance product for AXS' customers in 2016. Your ability and/or right to transfer or resell tickets may vary. If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. If they pay you now, there's no insurance for them if the new owners are refused entry. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. Klicka hr fr att kontakta oss. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. It's all a fan needs, all in one app. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Exceeding these limits may result in cancellation of orders without notice. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. Below you'll find an important update on COVID-19 and your events. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. If I have Allianz ticket insurance and miss an event, can I get a refund? If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. This phone number is AXS Tickets's Best Phone Number because 11,592 customers like you used this contact information over the last 18 months and gave us feedback. SEARCH/NO EXPECTATION OF PRIVACY. Any restrictions on transfer or resale will be communicated to you (e.g. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. Please contact the venue directly for a refund. Please be advised we will require a copy of the death certificate to be attached. In submitting this form, I declare that the information I am providing is true to the best of my knowledge and that I have attached all required documents for my application to be assessed. Be the first to know. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. Problem is I cant attend the event anymore :( so I cant get a refund. The original advice from the armed forces giving advice to travel at short notice for military service. Online applications are received immediately and are our preferred method of submission. Please review your tickets carefully, including date and location of the event and your seat selection, before completing your transaction. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. in the event description page, in pop-up boxes, or in an email). COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. Individuals in possession of a recording device are subject to confiscation and/or ejection. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. BUY THE PERFECT TICKETS Front row or on the aisle? Feb 17. Cookie Notice Its for one of the Hyde Park British Summer Time concerts. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. email from them: "Thank you for contacting AXS. Help us help you quicker by coming with your mobile ticket ready to be scanned. x, Footer.languageSelector.ja-jp.greeting If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. We act on your behalf, as seller, when listing or reselling tickets. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Have you tried to make a refund by clicking on the refund option? Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. Ive also heard similar stories from all of my concert going friends. I purchased my tickets with my AMEX can I make a claim with them and get my money back? There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. How do I file a claim and get a refund if I have ticket insurance? Latecomers may be seated at the discretion of Client or venue. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Ticketmaster will refund your ticket price if the event gets cancelled due to some unforseen or catastrophic event. During the event, strobe or theatrical lighting may be used. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. Supporting documents are preferred in English. Click here. However, it is not clear if this would cover government advice. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. . a doctor's note for the illness causing your symptoms. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects ADDITIONAL TERMS. I bought these from AXS and paid 214 (bit of a rip off site . PROPER CONDUCT. For people finding this on google right now: eventticketprotection.com/allianzticket/home?action=manage, Insurance was $8 per ticket. Peter Kay tickets --. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Holder agrees that the Releasees (defined below) shall not be responsible or liable for any claim, loss, damage or injury, whether occurring before, during, or after the event, regardless of whether caused by the negligence or other fault of Releasees or any third party. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. IP: 161.35.97.149 The refund will be issued to the Payment Method on file. Refund policies may vary depending on promoter, venue, state or local laws. You must supply the required Payment Method and/or other personal information in order to complete your purchase. If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. TicketPlan Limited are Appointed Representatives of Pier Insurance Managed Services Limited. Ad . Dollars. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. Cover applies if an immediate family member or a member of the booking party tests positive. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. You will also be responsible for paying any applicable taxes relating to your purchases. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. So please be as cautious as possible when going through AXS. If you have any questions, please contact the Box Office at 817-272-9595 or boxoffice@uta.edu. If you bought tickets online or over the phone, you won't need to do a thing. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. NEVER AGAIN! (The reference number will be emailed to you immediately following submission of the online form). The form needs to be signed and stamped by your GP and this may be chargeable to you. By clicking Next, you agree to the AXS.com Terms and Conditions. Refunds for rescheduled events are up to the artist, team, venue, or promoter. Below are some pointers we hope you'll find useful! If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. Yes - If customer is prevented from attending because of a government mandate, this is covered. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Front row or on the aisle? Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. If they allow it, you'll get a refund. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. Privacy Policy. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. All attendees must conduct themselves properly at an event. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. Privacy Policy. Click Close and Add Documents to go back and add them now. Please note that further documentation may be required following our review. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. Mastercard, date running time selected at the russian of purchase. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. Besk vr hjlpsida fr mer hjlp och support. If you paid by credit card it may be possible in certain circumstances to. You will be entitled to a refund unless otherwise notified directly by your point of purchase. . PROMOTION RESTRICTIONS. All ticket prices for events that occur in Canada are stated in Canadian Dollars. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. Most of the policies we looked at do cover you if you test positive for coronavirus and cannot attend - although only one in four (25%) people thought this would be the case. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Contact Us A per-order delivery fee may also be assessed, depending on the delivery method. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. Thank you for taking the time to let the people know. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . These documents are require to process your application and you are unable to submit your application without these documents. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Only items purchased on the AXS official website can be returned for refund or exchange. Then be careful what insurance you pay for. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. Fan Update. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. How do you send documents to Uber? Honestly this post makes me feel better though, thank you lol. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. Holder covenants not to sue any of Releasees for use of Personage as provided herein. Additionally, you agree to comply with these conditions and all applicable laws, statutes, ordinances and regulations regarding the use of the Service, listing of tickets for sale, solicitation of offers for purchase and the resale of tickets. We notice that your web browser is out-of-date. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. On one occasion I got as far as selecting the insurance. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. Leave the Archive. If you are purchasing a resale ticket (i.e. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). This policy will apply regardless of how the error occurred. Footer.languageSelector.ja-jp.region For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. If you are unable to find tickets or parking rights, please check back again. We also give them access to 24/7, multilingual . Axs Ticket Refund Insurance. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . I went on live chat to sort out getting refunds for postponed tickets. Remember, in order to prevent ticket misuse or to comply with any applicable requirements such as related to the ADA, our Client may at their discretion require the person purchasing tickets to be the person that uses the ticket, and therefore may require verification of identity at entry. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. By using the Service, you agree to the Privacy Policy and Terms of Use. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. This tracks your activity using third party cookies. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Please visit our help page or contact customer support for assistance. AXS is not the seller of Resale tickets and will be acting only on the sellers behalf when offering Resale tickets on the Service. Date on which medical attention was first sought for illness/injury? We asked 2,000 UK consumers what they thought ticket insurance policies would cover them for if there are Covid-related cancellations. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. If buyers Payment Method provider does not remit payment, the transaction will be canceled. Sorry Peter Kay, much as I love you, my 750 is going elsewhere. Click here. Where I have submitted health data about other people, I have made those people aware of how TicketPlan will use their health data and they have explicitly consented to this.
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axs ticket refund insurance